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Deux mauvais exemples de community management [fr]



This article comes from Climb to the Stars and is the sole property of its author

[en] Two examples of bad community management, and what I'd suggest to do things better. Exhibit A: cold contacting an online community moderator to ask them to share a (rather lame) contest for a brand with the community. Exhibit B: an off-topic blog comment advertising an organisation the blogger already knows about. Main take-away: make sure that you design your campaign/offer in such a way that it's not "just for you", but that the person you approach gets enough out of it to make it worthwhile for them.

[fr]

Je vais protéger les innocents, alors je vais juste vous décrire les situations, et donner quelques pistes pour faire mieux.

1. Le concours

Un message privé sur facebook de la part du community manager d’une marque, qui offre des produits ayant pour clientèle cible les...

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Tags:  Connected Life, authenticité, blog, campagne, commentaire, communauté, community management, facebook, générosité, intérêt, marque, marques, pub, réseau

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